Get in touch with the MealLoop team
Whether you need help with the app, have a question about your subscription or your data, or just want to share feedback, we would like to hear from you. The fastest way to reach us is by email.
One inbox for everything
Support, billing, privacy, and feedback all go to kontakt@mealloop.me. A clear subject line helps us route your message to the right person faster.
Response time
We are a small team, so replies can take a few business days. Account, billing, and privacy requests are always handled first.
Privacy requests
You can ask about your data, request a copy, or have your account deleted. Deletion can also be started directly from our data deletion page.
What can we help you with?
Every topic below goes to the same inbox — pick the one that fits and we will take it from there.
- Help using MealLoopQuestions about meal baskets, recipes, shopping lists, the diary, nutrition targets, or household groups — on the web or in the Android app.
- Billing and subscriptionsQuestions about plans, payments, renewals, or cancellations. If you have a paid plan, you can manage or cancel it yourself from the Billing page at any time.
- Privacy and your dataQuestions about how your data is handled, access requests, or anything covered by our Privacy Policy.
- Account and data deletionAsk us to delete your account and associated data. Our data deletion page explains what is removed and how long it takes.
- Feedback and ideasFound a bug, or have an idea that would make MealLoop better? We read everything, and real-world feedback shapes what we build next.
Before you write
A little context goes a long way and usually saves a round trip:
- Write from — or mention — the email address you use to sign in, so we can find your account.
- Tell us whether you are using the web app or the Android app, and what device you are on.
- For bugs, describe what you did, what you expected, and what happened instead. Screenshots help a lot.
Looking for something else? Our Privacy Policy explains how your data is handled, our Terms of Service cover how MealLoop works, and the account & data deletion page walks through removing your account.